Customer Service Manager / Associate

Newark, California, United States | Full-time

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We are hiring!

Fuji Inc. is a venture backed startup that runs a fruit tea brand "ZERO&" and a bakery brand "Hanabi". Our vision is to make tasty and healthy food and beverage more accessible to everyone. We are now operating at San Francisco Premium Outlet and Stanford Shopping Center for fruit tea and bakery products, and we are on a mission to open dozens of locations in the next few years around the country to serve more customers. Please visit our website @ www.zeroand.com and www.enjoyhanabi.com to learn more about our product offerings.

 

Responsibilities

  • Answer incoming calls, online chats, emails from customers to clarify questions from customers and improve customer satisfaction
  • Support the promotion events to drive customer acquisition
  • Support daily fulfillment in central kitchen (based in Newark)
  • Be capable to discover potential issues in customer experience and suggest solutions; Work closely with cross team members to improve current process
  • Lead the Company’s CRM platform project to build the customer service process and protocols

Job Requirement

  • 2-3 years’ work experience in a call center or customer service team; be familiar with the call center operation platform and features
  • Be capable to adjust and optimize customer service process
  • Be proactive and a good team player
  • Bilingual (English and Chinese) is a plus