Hanabi cake - Customer Service & Store Assistant

Newark, California, United States | Part-time

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Responsibilities

  • Serve store customers for pick up / delivery orders; Answer customer questions and provide excellent customer service
  • Answer incoming calls, online chats, emails from customers to clarify questions from customers and improve customer satisfaction
  • Support daily fulfillment in Newark central kitchen
  • Be capable to discover potential issues in customer experience and suggest solutions; Work closely with cross team members to improve current process

Job Requirement

  • 1¬†year work experience in customer service or retail industry
  • Be capable to adjust and optimize customer service process
  • Be proactive and a good team player
  • Bilingual (English and Chinese) is a plus!!