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IT Support Associate / Technician (Bilingual)
| Full-time | Partially remote
, ,Job Duties and Responsibilities
- Install, update and troubleshoot softwares and hardwares on sites.
- Provide technical assistance to the team members and users on a regular basis such as helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
- Develop, Update, Maintain and Troubleshoot Shopify website. Including modification of products, orders, and managing 3rd extension apps.
- Develop, Update, Maintain and Troubleshoot Square POS system. Including modification of products, orders, and availability information.
- Develop, Update, Maintain and Troubleshoot Instore Kiosks, Kitchen Display System, Delivery App Hub, Printer, Menu, and various technical infrastructures.
- Organize, backing up, and secure daily data, as well as retrieving files when needed.
- Anticipate, purchase and organize the technical assets and infrastructures
Skills & Qualifications
- Bachelors in technical field preferred
- Bilingual (English & Mandarin) preferred, but not required
- Working knowledge of relevant operating systems, software and programming experience is preferred, previous Shopify & Square experience is strongly preferred.
- Strong analytical skills, along with familiarity with different operating systems, such as Windows, macOS, Android and iOS.
- Excellent problem-solving and critical thinking skills
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing and active listening
- Great customer service and interpersonal skills