Job Duties and Responsibilities

• Install, update and troubleshoot softwares and hardwares on sites.
• Provide technical assistance to the team members and users on a regular basis such as helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Develop, Update, Maintain and Troubleshoot Shopify website. Including modification of products, orders, and managing 3rd extension apps. 
• Develop, Update, Maintain and Troubleshoot Square POS system. Including modification of products, orders, and availability information. 
• Develop, Update, Maintain and Troubleshoot Instore Kiosks, Kitchen Display System, Delivery App Hub, Printer, Menu, and various technical infrastructures.
• Organize, backing up, and secure daily data, as well as retrieving files when needed.
• Anticipate, purchase and organize the technical assets and infrastructures

Skills & Qualifications

• Bachelors in technical field preferred 
• Bilingual (English & Mandarin) preferred, but not required
• Working knowledge of relevant operating systems, software and programming experience is preferred, previous Shopify & Square experience is strongly preferred.
• Strong analytical skills, along with familiarity with different operating systems, such as Windows, macOS, Android and iOS.
• Excellent problem-solving and critical thinking skills
• Keen attention to detail
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills